Effective date: 01.10.2025

This Shipping Policy explains how orders placed on www.oyre.eu are processed and delivered.

The store is operated by:

ILPRIMO Sp. z o.o.
Młynarska 42 / 115
01-171 Warszawa, Polska
EU VAT: PL5272989884
Email: [email protected]

1. Shipping Regions

We ship to:

• All countries within the European Union

• United Kingdom

• Additional destinations may be added based on demand

2. Processing Time

Orders are typically processed within 1–3 business days.

During peak periods, sales, or holidays, processing times may be longer.

Orders are processed Monday–Friday, excluding Polish public holidays.

3. Delivery Times

Estimated shipping times (after dispatch):

• Poland: 1–3 business days

• EU countries: 3–7 business days

• United Kingdom: 5–10 business days (customs may affect delivery time)

Delivery times are estimates and may vary due to carrier delays, customs, or external factors outside our control.

4. Shipping Costs

Shipping fees are displayed at checkout and depend on:

• Destination country

• Shipping method

• Order weight/size

Occasionally, we offer free shipping promotions.

5. Tracking

All orders come with a tracking number.
Tracking information is sent by email immediately after the package is dispatched.

6. Address Errors & Failed Deliveries

Customers are responsible for ensuring that delivery information is accurate and complete.

OYRE is not responsible for failed deliveries due to:

• Incorrect addresses

• Missing details

• Recipient unavailable

• Package not collected from pickup points

If a parcel is returned to us due to incorrect information, reshipping fees may apply.

7. Customs & Duties (Important for UK Customers)

EU Customers

No customs duties or import taxes apply within the European Union.

United Kingdom

Since Brexit, UK shipments may be subject to:

• Import VAT

• Customs duties

• Carrier handling fees

Unless explicitly stated otherwise, these costs are the customer’s responsibility.

OYRE cannot predict or control the exact amount of these fees.

8. Lost, Delayed, or Damaged Parcels

If your parcel is significantly delayed, lost, or arrives damaged:

• Contact us at [email protected]

• Provide your order number and tracking number

• Include photos if the item is damaged

We will assist with a carrier investigation.
Claims must follow the carrier’s rules and timelines.

9. Split Shipments

Some orders may be shipped in multiple packages.
You will be notified if this occurs.

10. Delivery Restrictions

If your country has sudden shipping restrictions (strikes, customs issues, delivery suspensions), we will inform you promptly and may cancel or delay your order.

11. Contact

For any questions about shipping or delivery:
[email protected]