Effective date: 20.10.2026

This policy explains how to return products bought on www.oyre.eu. It applies in addition to your legal rights under the EU Consumer Rights Directive, UK consumer law and Polish law.

The store is operated by ILPRIMO Sp. z o.o., Młynarska 42 / 115, 01-171 Warszawa, Poland. EU VAT: PL5272989884. Email: [email protected]

1. 30-day returns

You can return any item within 30 days of receiving it, without giving a reason. This is longer than the 14-day legal right of withdrawal, which always remains available to you (see Right of Withdrawal).

2. How to return

1. Email [email protected] with your order number and the item(s) you want to return.
2. We reply with the return address.
3. Send the item back within 14 days of your email.

3. Condition of returned items

Please return items unworn, in their original condition and packaging (pouch, box, tags). You may look at and try a piece the way you would in a shop. If an item shows wear or damage beyond that, we may reduce the refund by the loss in value and will tell you the amount before we refund.

4. Earrings and hygiene

For hygiene reasons, earrings and ear cuffs can only be returned if their hygiene seal is unopened. This exception is allowed under Article 16(e) of the EU Consumer Rights Directive. All other jewellery can be returned as described above.

5. Return shipping

You pay the cost of sending an item back, unless the item is defective or we sent the wrong item. We recommend a tracked service, because we can only refund items that reach us.

6. Refunds

We refund you within 14 days of receiving the returned item, to your original payment method. When you return your whole order within the legal 14-day withdrawal period, we also refund the standard delivery cost you paid (not express upgrades). Most banks show the refund within 3 to 10 business days.

7. Exchanges

Want another size or colour? Return the item as described above and place a new order for the one you want. That way you get it as fast as possible.

8. Defective or wrong items

If an item arrives damaged, defective or is not what you ordered, email us at [email protected] with your order number and a photo. We replace it or refund you in full, including all shipping costs. Your rights under the 2-year legal guarantee apply in full (see Warranty & Guarantee).

9. Questions

Email [email protected] and we will help.